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      Not fantastic - Call Handler LineIn Employee Review

      1.0
      14 Apr 2025
      Call handler
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, supoortive envirnoment and management receptive to an extent

      Cons

      Minimum wage Expected to take your 15 min break in 5 minutes which doesnt give you a chance to even eat or drink, legally that should be 15 minutes not broken up into 5 minutes each Have to give 31 days for annual leave for a role that is hardly worth the salary Shifts are subject to change

      LineIn Response
      1y
      Hello Thank you for taking the time to write a review on the experience of your time with LineIn. I have just joined the company to head up the recruitment team and would be interested to hear of your circumstance and how we can make things better moving forwards. We have a lot of agents who have shared their positive experiences with me, so to hear about your own personal story saddens me. We actually have a “Job Satisfaction” score of 76, against the UK average of 72, so we know we are doing lots right, but as with everything, there are still improvements we can make. If you would like to message me, please send me an email to TalkToUs@linein.co.uk Kind regards Ewa

      Explore other reviews about LineIn

      1.0
      9 Feb 2026
      Patient services coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      100% remote working/work from home

      Cons

      where do I begin: shift patterns that can change at the whim of the managers working for multiple sites per week or even per day, all with different system, rules and regulations minimum wage incredibly stressful, dealing with patients that scream at you constantly with absolutely no support other than "take some time for yourself but also be back on call in 5 minutes" unsupportive managers, unsupportive HR, unsupportive company in general paid on the last day of the month with no flexibility no swapping shifts with coworkers under any circumstances other than a written request to management 3-5 days before and identical shift lengths

      2
      1.0
      16 Mar 2026
      Patient services coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Working from home is the benefit, nice colleagues

      Cons

      Poor toxic management who don’t know how to manage. Will be on your case, the onboarding is also slow and won’t respond to you. Impossible to get holiday.

      2
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