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Lindamood-Bell Learning Processes

Engaged employer

Unethical treatment of employees with children, poorly conceived Covid-19 procedures - Consultant Lindamood-Bell Learning Processes Employee Review

2.0
29 Jun 2020
Recommend
CEO approval
Business outlook

Pros

- the programs are effective, moreso than Orton-Gillingham, FAST, iReady, Kumon and other popular reading and math programs out there. - the customer service for families attending is phenomenal. - co-workers are intelligent, fantastic people who love helping students. Easy to meet lifelong friends working here.

Cons

Employees with children do not last long in Lindamood-Bell, no matter their talent. Hourly employees (all staff save 2-3 employees in each branch) are required to have open availability and work no other jobs, but branches are not obligated to fill their schedules. Hours can vary drastically, with 40+ hours a week at peak times, down to 25 or below when the center is slow. I once asked my manager for more consistent hours, to which she responded “you just called off the other day- isn’t it a little ironic to ask for more hours?” As my manager knew, I had called off to care for a sick child. Apparently children are only valued when they’re paying an hourly rate. The most disheartening turn of events I have seen, however, has been corporate’s approach to Covid-19. Despite marketing their image as a school, Lindamood-Bell has decided to open its doors to students rather than keep instruction exclusively online. Southern states with high infection rates were some of the first to open, and masks were not made mandatory until this week. We work one-on-one with students, using materials that have largely been digitized- the only legitimate argument for working in-center is technical issues that could arise on the tutor’s end. Employee oversight and accommodating parents who wish to send their kids in person are more likely the driving forces. Paired with a slew of hushed layoffs and demotions, this change has been detrimental to employee morale, a problem HR has only worsened with curt responses and gaslighting.

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Lindamood-Bell Learning Processes Response
5y
Thank you for sharing your experience and for your perspective. While some of it can be hard to hear, it is important to know how policies are communicated at learning centers and perceived by staff. We are grateful for the work you do with students and happy you find it, and your relationships with your colleagues, overall fulfilling and positive. We do want to address a few areas of concern and hope that you find the responses helpful and will reach out to Human Resources on these and anything else for support. 1)Thank you for the feedback about our student-based schedule. While instruction staff are made aware of scheduling expectations before onboarding, we understand that in practice the variability doesn't always work out. We continue to strive to improve communication and operations in this area. 2)From your description, it may be the case that policies including paid sick time when caring for a child and designated time off for school-related activities are not being implemented as intended at the Learning Center. If that is the case, please get in touch with HR to provide information and assistance. 3)Like many organizations, we have and will continue to face business challenges during this unprecedented time of COVID-19. During stay-at-home orders, we shifted quickly to temporary online instruction. Together we provided uninterrupted instruction to many but not all of our students. As you describe, having instructors lead sessions from the Learning Center is preferable as it alleviates tech challenges, and many families require that their students receive in-center instruction. Also, in-center instruction provides additional opportunities for collaboration and session oversight by our Learning Center leaders. On a location-by-location basis, we offer in-person instruction following local and state guidelines for reopening and the infection control recommendations provided by the CDC and OSHA. Any safety concerns about your location should be reported immediately to your supervisor, HR, and/or the COVID-19 support team. We understand this is a stressful time. And that our employees and their families have been through a lot. Employees recently received additional sick and vacation time and we hope that is helpful for immediate needs for time away. As a reminder, Lindamood-Bell provides 24/7 access to our Employee Assistance Program (EAP) where you and members of your household can get free confidential counseling and other services. While we appreciate your candor in this forum you are encouraged to reach the HR Department by email with your specific concerns at support.hr@lindamoodbell.com or (805) 546-5693.

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5.0
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Pros

Love the staff and students!

Cons

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2.0
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Pros

It’s great to try to help people, but…

Cons

They’re so set on their particular philosophical style, but realistically, it cannot be one size fits all. Clinicians who work there are NOT experts; they only get two weeks of training. And the sessions are extremely tight, with back-to-back students (just five minutes between each, leaving no time to prepare for the next one and no chance for clinicians to catch a breath). Lessons take place in cramped, mostly shared spaces, so everyone tends to be over-stressed. There’s no way that what is taught there, and the environment in which it’s taught, is worth what they’re charging families. Not to mention that the staff break room is like the size of a closet, and even in that tight space, many people just aren’t very friendly and hardly acknowledge your presence.

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