Pros
Coworkers were the only saving grace—dedicated, knowledgeable, and supportive even when everything around us was falling apart.
Cons
- The entire support structure is unreliable, making every shift a battle against failing systems and constant frustration. - Technical issues happen daily, yet employees are pushed to meet impossible response times with tools that barely function. - Communication from upper levels is practically nonexistent, leaving front-line teams abandoned to handle chaos on their own. - Decisions are made by people completely disconnected from what client support actually requires. - The workload is crushing, recognition is rare, and burnout spreads like wildfire. - The company preaches excellence and efficiency, but behind the polished image is nothing but confusion and neglect.