guinea pig - Support Specialist Lightspeed Employee Review

3.0
25 Apr 2024
Recommend
CEO approval
Business outlook

Pros

hands-off management style that avoids micromanaging, a supportive environment focused on employee well-being, provision of new MacBook and other equipment, and the option for permanent remote work.

Cons

some drawbacks such as limited real-time support for new employees and frequent changes in schedules or task assignments, even within a single day, which can be confusing.

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Lightspeed Response
2y
Hi there, thank you for taking the time to provide such a comprehensive review. We want all of our employees to thrive and feel supported to do great things at Lightspeed. Thank you for the detailed solutions-focused ideas to ensure all newcomers to Lightspeed receive the right training for their role and feel supported as they settle in. We value this feedback and will share it directly to the relevant leadership groups. If there are any other actions we can take into consideration, or if you wish to book time to chat further you’re very welcome to reach out directly to our confidential email, people@lightspeedhq.com if you feel comfortable doing so. Thank you again for this review and for sharing these thoughts with us. We know it isn’t always easy to share feedback—even anonymously like on Glassdoor—so we appreciate you taking the step. Keep making the positive impact that we are sure you are making!

Explore other reviews about Lightspeed

5.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

nice atmosphere and understanding people

Cons

Very hard for people who dont communicate

3.0
10 Nov 2025
Recommend
CEO approval
Business outlook

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Cons

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Lightspeed Response
5mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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