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Library Hotel Collection

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The Complete Non-Union Experience - Guest Services Agent Library Hotel Collection Employee Review

4.0
2 Feb 2021
Recommend
CEO approval
Business outlook

Pros

- Some independence and downtime throughout the day (esp. on PM shift) - Not a lot of high maintenance guests, tons of regulars - huge plus - Resume Builder (Top rated hotel, can gain experience in mult. roles quickly) - Coworkers are great at FD, in Hskp, Eng, and Back Office too - Can earn some PTO after working there a year - Can sign up for pre-tax Transit benefits (for parking or Metrocard) - Helps if you're already familiar with VisualOne - They'll pay for your FLSD classes & exams (*but see Cons note too*)

Cons

- Variable schedule - nearly impossible to get a set schedule - Pay is too average for such a highly ranked hotel (only $18-$21/hr) - Promotion opportunities are rare, and not worth it anyway (only $1-2/hr extra) - FLSD not worth it - only $1/hr extra, no pay for time spent in classes/exams - "Manager on Duty" is a joke - doesn't give you a title or extra pay - Minimal Healthcare benefits (costly too - about 30% of your paycheck) - No retirement benefits (No matching, No 401k) - No fringe benefits (like free stays at sister properties etc.) - You may be expected to do some maintenance tasks on PM/OVNT shifts - No OSHA training - so working on the roof/boiler room/elevator is very unsafe!! - No Security Guard training, but they expect you to kick non-guests from the lobby - No real job training program, mostly just shadow someone, then trial & error - Non-Union job (so no industry contract - you're just an at-will employee) - Overall, management will give you the bare minimum needed to retain you

Explore other reviews about Library Hotel Collection

5.0
13 Sept 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great entry level job for non experienced job seekers

Cons

The hours are either really early or graveyard hours

3.0
19 Jan 2025
Recommend
CEO approval
Business outlook

Pros

The occasional friendly person or guest.

Cons

Quality of properties have gone down.

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