Greedy tidings - Sales Associate/Apprentice Optician LensCrafters Employee Review

1.0
21 Feb 2022
Recommend
CEO approval
Business outlook

Pros

One free pair of glasses a year (up to 1000 dollars), 2 free pairs every 5 years. Pretty good pay

Cons

Poor management. If something goes wrong with a customer's order, management makes you deal with it. Money hungry. Weird commission system. Customers can treat you like garbage, and management won't console with the customer, because the customer is more valuable. Depending on your management team, they are either hovering over everything you do, (They literally plan out every minute of your day.) Or, they aren't scheduled at all, and you fend for yourself. Scheduling is weird, one day on, one day off, repeat, or, 5-7 days in a row..? Okay. This company is so disorganized, it constantly loses peoples' eyewear. Or, the lab does double check lenses, so they send us crap ones, which in turns makes customers even more angry. Angry customers = angry employees = management goes crazy. Taking the exams can be a little rough, especially if you have no optical background. Each test cost $300, and they only reimburse if you pass the 100 question exam the first try, but good luck. Lastly, on top of all the other responsibilities you have as an apprentice, and a sales associate, you are also a janitor. Yay.

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

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