It seems kinda cool to be able to make glasses for people, but it isn't. - Lab Technician LensCrafters Employee Review

2.0
15 Jan 2009
Recommend
CEO approval
Business outlook

Pros

You get to have a free pair of glasses every year you work. If you go for the ABO Exam and pass, they'll reimburse your exam fee. The medical coverage is pretty good, although my co-pays just went up this year. Some of my co-workers are some of the nicest people I've ever met. It does attract people who care about other people, to a certain extent.

Cons

The management is barely capable of doing their job. If you're part-time, you are not guaranteed any amount of hours, except for eight hours within a 13-week period. The management has too much of a "closed-door" policy that invites gossip and distrust among fellow workers. They explain it away with "the confidentiality clause." When I say "distrust," it means I don't trust the management. The distrust is fueled by the management's hypocrisy. One day they'll write up an associate for being late, and the next day they stroll in thirty minutes late for their shift, taking advantage of their salaried status. There is hardly any room for advancement in the company, especially if you're a lab tech. Either you're the lab tech or the lab manager. If you happen to have become a lead tech, you're doing the work of a lab manager but not getting paid for it. Forget about becoming a lab manager because there is probably some other person who's been at this longer than you have, and has deluded themselves longer than you that they could get the position. The machines are always in need of cleaning up and maintenance. Of course daily maintenance is part of the job -- that's understandable. But even the lab manager doesn't always know what to do when certain things break. It seems it's too much trouble or too much money to get things fixed in a timely manner. It makes it feel like we're working too hard for too little.

Explore other reviews about LensCrafters

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Worked well with a flexible schedule

Cons

Busy work during slow times

1.0
19 Mar 2026
Recommend
CEO approval
Business outlook

Pros

when I first started it was a very employee based company. Great discounts, great benefits. Regional managers were swift to help if we had questions and offer support

Cons

Since last year the environment has changed vastly. They no longer care about the employees and only want results. They have raised prices and insurances dont cover as well as they used to and they expect the managers to just force people to buy. If you dont make your monthly goals youre put on a PIP and the Regionals are constantly threatening you to make them. The work life balance does not exist. There is a group chat with your fellow store managers hosted by the Regional and if its your day off they still expect a response. I know it comes from the top down but the micromanaging has gotten so awful. Down to the minute you must be scheduled correctly. I have been here for 3 years and have never had a positive review even though our store has exceeded its goals. Doesnt matter to them, they expect more and more. They raise goals constantly and the only answer they have for making sure we hit those goals is no one leaves, even though they can get the same product from a competitor at a much lower cost.

1
See reviews by: Helpful|Rating|Date|All