Pros
Fantastic benefits! Health insurance is free on some plans and low cost on other’s. You can get health insurance for your entire family for $0 out of pocket. Dental and vision are free or low cost as well. Unlimited sick time and 20 days of PTO per year plus paid holidays.
Cons
Workload is extremely high. For a company that brags about growing so fast, they didn’t think to hire more advocates and they still won’t. The claims system is a joke. It’s a home made system that constantly has issues/crashes and is missing key features that other companies have. IT’s favorite excuse is that they are working on it or they don’t see the problem. The phone system is literally a call center and you will get plenty of calls on claims that are not your’s. Calls that you need to get won’t come through. The email system doesn’t work either. It’s an IT ticket based system and was never meant to be used as a true email system. Emails get lost or are delayed getting to you. The fact that they have not gotten into trouble yet with the DOI over this is shocking.