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Lemonade Insurance

Is this your company?

If you want transparency, run the other direction - Customer Experience Specialist Lemonade Insurance Employee Review

1.0
23 May 2022
Recommend
CEO approval
Business outlook

Pros

They sent a lot packages like sweet treats, alcohol, trinkets, and just a lot of crap which like, who doesn't like mail but also I'd rather that money go towards increasing salaries. Health benefits were great.

Cons

Lack of transparency - Huge discrepancies in hiring salaries among employees in same role with same experience level. For a short time they lowered hiring salary almost $10k to around $35k. Less than six months later, starting salary was raised back up to around $43k. A handful of employees got a pay increase less than 3 months later being told it was "performance based" and told not to tell any of their colleagues as it was "just for them" while other employees were told no performance based increases would be received until 2 years with the company. When employees started asking questions during all hands meetings senior leadership and people ops would scoff, laugh at the questions/frustrations, and at one point said something along the lines of how employees asking questions were acting like spoiled children. All for asking for compensation clarification and asking to understand why no pay increases have taken place due to dramatically increased cost of living/inflation. They even went as far as locking slack channels so that only certain high level employees could post to avoid spreading of info. Senior management also was very clear that any anonymous questions or feedback would be read and acknowledged but would not be acted upon unless the employees came forward to put their name to the questions or concerns. They stated that anonymous questions/feedback would not be prioritized, and if employees did attach their names to questions or feedback, management was very quick to state that they'd reach out directly instead of addressing it during the company or department wide meetings. This allowed them to once again discourage sharing the info provided. Huge layoffs were sprung on employees and management day-of the news being given to those employees. Employees logged in to realize they were de-activated on slack and had meetings set up in which they were offered a severance of 2 weeks pay only if they agreed not to write negative reviews about the company. Layoffs were attributed to poor performance while some of those employees had been recognized by lower level leadership as top performers stating that metrics confirmed performance was not an issue at all. It really is smoke and mirrors. If all you care about is having a stocked kitchen in the office you can sign up to work from a couple days a week, if all you care about is getting sweet treats and tacky gifts in the mail, if health benefits are all you need, if all you need is a paycheck even if it is among the lowest in the industry - maybe Lemonade is for you.

Explore other reviews about Lemonade Insurance

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company/culture, great people, great exam support. Surrounded by the cream of the crop in the insurance and insurtech world. interesting and dynamic work. A nice bonus is you will learn how to code here, it's non negotiable.

Cons

No formal rotational programs. Work can get get overwhelming during exam season (maybe not a unique thing to this company). No bonuses, just equity.

3.0
20 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

When I started there it was amazing. Lots of flexibility, good pay, great benefits, and fantastic people to collaborate with. It was a real startup culture.

Cons

Once they started hiring old hats from entrenched and archaic insurance companies to be senior leaders the tone changed. Almost overnight it became just like the institutional insurance companies where you can be stabbed in the back at any moment and you’re only valued if senior leaders can see your work product. If you don’t have regular interactions with them or pat yourself on the back often you are as good as gone.

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