Pros
Steady, okay salary with small bonuses. There are a lot of really nice people, and I like the managers on my team. Located in a really nice building on a beautiful campus. Very nice, clean gym that is never busy.
Cons
I dread going to work each day and am currently planning my exit strategy. Every part of your day is timed and you are on an inbound queue with constant calls in a high volume. You are graded on your recorded calls and all sales are tracked. The sales department is open from 7am to 10pm Monday through Friday and 9am to 6pm on Saturdays and Sundays. Your schedule changes every month and you find out a week before what your schedule for the next month will be. It's based on your sales floor quality and quantity score, so if you have a bad month or have to be absent, get ready to work on the weekends or until 10 pm for the next month. Do you have a life and/or a family and like to plan things? Don't work here. If you make a relationship with a customer and don't close the sale on the first call, it's difficult get back in touch. You often lose the sale if you're not available when they call back, and they end up purchasing with a different salesperson. You don't have time to email clients back if they ask questions, unless you can multitask with the inbound queue. When the queue is busy, you are not allowed to make outbound calls or return voicemails. You have about 20 managers watching your every move, and your status is constantly monitored. I you get up to leave your desk to go to the bathroom, your status blinks in red "unscheduled activity". It's a call center, with cubicles and it's loud. Most people I talk to do not like it there. Get ready for lots of complaining. It's a really big startup even after many years. Don't waste your time or your precious life! It's just not worth it.
