Good intentions, Poor implementation. - Customer Service Lakiotis Employee Review

Salary above average in this role

Unfortunately, my experience with this company was largely negative due to a highly toxic work environment and poor organizational practices. Processes and procedures changed constantly, often without proper communication or training, creating confusion among employees and increasing the likelihood of mistakes. The office environment was also unsuitable for productive work, lacking the conditions necessary for employees to perform effectively and comfortably. Management practices felt outdated and disconnected from modern customer service standards. Rather than empowering employees and focusing on continuous improvement, the company relied on an old-fashioned management style that often hindered efficiency, employee morale, and the overall customer experience. While there were opportunities to gain experience in customer service, the lack of stability, clear direction, and modern leadership made it a challenging place to work. I would not recommend this company to professionals seeking a supportive, well-structured, and contemporary workplace.

Honestly, none. Even the fundamentals—clear structure, growth paths, and basic respect—were missing. If anything, the only “advantage” was learning exactly what to avoid in your next workplace. Ειλικρινά, κανένα. Ακόμη και τα στοιχειώδη σαφής δομή, προοπτικές εξέλιξης, βασικός σεβασμός, έλειπαν. Το μοναδικό «πλεονέκτημα» ήταν ότι έμαθες τι πρέπει να αποφεύγεις στον επόμενο εργοδότη σου.

Toxic environment. Constant insults from the owner, along with ongoing business bullying tactics. No one was ever good enough for him, no matter what they did. Every individual was consistently underestimated and subjected to personal attacks daily or weekly. Frequent backstabbing by a few people close to the owner. Plenty of “dirty” rumors constantly circling within the company. Τοξικό περιβάλλον. Συνεχείς προσβολές από τον ιδιοκτήτη και συνεχόμενος επαγγελματικός εκφοβισμός. Κανείς δεν ήταν ποτέ αρκετά καλός γι’ αυτόν, όσο καλά κι αν τα πήγαινε. Κάθε άτομο υποτιμούνταν συστηματικά και δεχόταν προσωπικές επιθέσεις σε καθημερινή ή εβδομαδιαία βάση. Συχνά πισώπλατα μαχαιρώματα από άτομα του στενού του κύκλου. Πολλές «βρώμικες» φήμες κυκλοφορούσαν διαρκώς μέσα στην εταιρεία.