Pros
The Genzyme (Integrated Genetics) team is collaborative and patient centric. Todd and Mike are great leaders. LCA has diluted the GG culture. The scientific team may not be the first out of the gate with new technologies; however, once the technology is launched, you can be sure that it a platform/test that is first in its class. The training team is thorough and the sales teams are very knowledgeable in what they sell.
Cons
Since the purchase of Genzyme by LabCorp; the culture of collaboration and acceptance of sales feedback makes little impact on the leadership team to ignite the change process. The healthcare terrain is brutally competitive. Sales teams need to be laser focused and not be responsible for operational over site, inclusive of billing and collections. Nothing can be more detrimental to a sales relationship than asking your team to be a collection agent.