Lack of Stability, Consistent Direction, and Long-Term Vision - Customer Support LTK Employee Review

There seems to be a revolving door when it comes to employee turnover outside of engineering, especially in middle management, and frequent restructures create an atmosphere where job security feels uncertain. Employees are often taking on additional responsibilities, but there is little clarity about career growth and no corresponding adjustments in compensation. Promotions are scarce, and discussions around career advancement can feel misleading or incomplete. The company has a tendency to downplay the possibility of promotion, and career path discussions are often vague or delayed. The performance review process lacks transparency and effectiveness. Even though ratings of "4"/"5" are generally seen as exceeding expectations, these ratings are almost never given, leaving many employees feeling like it’s impossible to achieve such recognition. Raises are minimal despite promises of expert-led salary benchmarking, leaving many employees questioning the impact of their efforts. While some perks initially offered have been scaled back, the company’s focus appears to be on short-term financial goals rather than fostering long-term employee growth. Middle management often lacks industry knowledge and technical expertise, making it difficult to feel supported or confident in their decision-making. Additionally, they tend to be cliquey for employees who challenge their status quo or propose new ideas are often treated as outsiders. Feedback is recently regularly collected but doesn’t seem to lead to any actionable change so far. Furthermore, goals frequently shift, adding to the uncertainty. The lack of stability and clarity on the company’s future direction has led to some of the worst anxiety I’ve ever experienced as an employee who consistently performs well and is disciplined. What initially seemed like an amazing career opportunity has become a source of stress and uncertainty.