The recent, forced five-star reviews should spell it out. Sinking ship more apt than rocket ship. - Anonymous employee Kustomer Employee Review

1.0
4 Jun 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1. Nice health benefits. 2. There's some chance you'll get to work for Facebook, if working for the least popular company on the planet is a pro for you, if the deal actually closes. 3. There are some great people working there, if held hostage by awful management. 4. If you’re a bootlicker, you’ll go far. Office politics is the name of the game.

Cons

1. Culture (especially management) can be toxic. 2. Lack of investment in employees. 3. Petty, clueless and unempathetic management. 4. Facebook deal unlikely in my estimation. Don't count on it. If it doesn't go through, company will hemorrhage talent and is likely finished. 5. Seriously lacking in diversity. POCs kicked to the curb with disturbing frequency. 6. Success here not merit based. 7. Haven't seen a corner they didn't want to cut. Great for efficiency as you shop to be acquired, not great for employees. If you're absolutely desperate, maybe it's worth a go. But really, you can do better. Leadership exploitative, does not reward hard work. "Startup mentality" isn't cutting it at this point.

Explore other reviews about Kustomer

5.0
23 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

experienced leadership low ego environement - everyone's willing to help each other out fast paced, minimal red tape innovative engineering

Cons

fast paced, ambiguous environments aren't for everyone - you need to be excited about taking ownership to thrive here

1
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Kustomer Response
2mo
Thank you so much for sharing this. We’re really happy to hear that the low-ego environment and the willingness of the team to help one another has stood out during your time here. Building a culture like this is a team effort, and knowing that it’s hitting the mark for you is a huge win. We’re glad to have you with us!
2.0
3 May 2026
Recommend
CEO approval
Business outlook

Pros

- Smart, friendly coworkers - Lots of opportunity because people leave constantly. If you make it 6 months you'll probably be the most experienced person on your team. - Company appears to have money so is relatively stable for a startup

Cons

- By far the most turnover I've ever seen at a company. Part of this is the constant firings done in secret. But it's also from people quitting because of how bad this place is. - Arbitrarily set and unattainable deadlines. Everything is always code red and always urgent. - No work life balance - Platform and product is bad, but there's no time focused to fixing it because we're always pushing new AI slop projects - Negative future outlook for the company. Business is going downhill and the founders are grasping at straws to find something that sticks. - Engineering has a lot of issues, so we re-org to pretend they don't exist. - Leadership perpetuates a negative culture. Employees are afraid to speak up. Expect to be Slack deactivated if you do. - Lack of accountability from management - Low pay for the stress

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