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      Kin Insurance

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      Kin Insurance reviews

      Run the Other Direction - Customer Service Representative Kin Insurance Employee Review

      1.0
      6 Jun 2022
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      There are some nice people at Kin.

      Cons

      The business model does not work. I find it hard to believe that Kin will ever become profitable as a result. The work environment is quite toxic and "Managers" are overworked and as a result, literally don't respond when you reach out to them. The training is a train wreck. You are given so much to learn in back-to-back sessions, that it's literally impossible to retain because it's tremendous information overload. The trainers are snarky and seem exasperated that you can't possibly learn everything. I passed my licensing exams on the first try, however because the training is so extensive - with none of it being "actionable" in real time, it was impossible to have the needed information to pass onto the customer. The toxicity of management is palpable. It's a churn & burn culture and I feel sorry for people who have to work there and so glad after six months I realized it was all smoke & mirrors and found a good job.

      avatar
      Kin Insurance Response
      3y
      We are sorry to hear about your experience. Employee experience and onboarding is very important to the success of our employees and we strive to create a positive work environment for everyone.

      Explore other reviews about Kin Insurance

      5.0
      27 May 2026
      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      great company to work for back in hopefully now too.

      Cons

      very few doing this just to get access to site

      1.0
      15 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, decent benefits for some things. If you thrive in high stress/high pressure situations, with constant change & pivoting priorities, this place is for you.

      Cons

      Kin having the value “Operate lean; deliver more” should tell you pretty much everything you need to know about working at this company. There is little to no training yet the expectations to produce & perform are very high. Flexible/unlimited PTO is part of the benefits but if you feel like you can’t ever take time off because you’re so busy with work/deadlines, it’s not really a benefit. Not to mention, the time leading up to taking more than a few days off is SO stressful trying to get everything done or ready to be handed off that you question if it’s even worth it. Burnout is a very real thing at this company. They terminate people quite frequently here so you are often in fear of losing your job which adds another level of stress on top of everything else. While they are flexible, the work/life balance is poor. Working evenings & weekends is frequently necessary to meet deadlines.

      1
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