a crumbling company - FNOL Representative Kemper Employee Review

1.0
15 Aug 2021
Recommend
CEO approval
Business outlook

Pros

trained well in the phoenix office before covid. my manager was positive and communicated well on what needed improvement and was reasonable and didnt talk down to me.

Cons

after covid, each state trained their fnol intake processes differently. The notes were a nightmare to read bc everybody wrote however they wanted and understanding it was horrible. Sometimes the fnol left everything blank.

Explore other reviews about Kemper

5.0
2 Feb 2026
Recommend
CEO approval
Business outlook

Pros

-Was able to learn things - Good team - Good pay

Cons

Sometimes didn’t have too much to do

3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits, supportive coworkers, opportunities to develop critical thinking, communication, and investigation skills. The role provided valuable experience in handling complex claims and making coverage and liability decisions.

Cons

High caseloads and demanding workloads can make it challenging to maintain work life balance. The job can be stressful at times due to deadlines, customer expectations, and the volume of claims.

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