Decent place, high turnover - Call Center Representative Kemper Employee Review

3.0
3 Oct 2018
Recommend
CEO approval
Business outlook

Pros

Kemper itself is a great company. Decent hours. Overtime opportunities. Fun staff. Performance awards and bonuses given. Lots of PTO.

Cons

High turnover. Lower pay scale. Slightly scripted calls. Some great supervisors, but one of them is really annoying and power hungry. Long hold times of 1-4 hours, which leads to upset callers. High expectations that get in the way of great customer service.

Explore other reviews about Kemper

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Solid work environment at Kemper

Cons

Pay is lower than what I would have liked

3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and benefits, supportive coworkers, opportunities to develop critical thinking, communication, and investigation skills. The role provided valuable experience in handling complex claims and making coverage and liability decisions.

Cons

High caseloads and demanding workloads can make it challenging to maintain work life balance. The job can be stressful at times due to deadlines, customer expectations, and the volume of claims.

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