Pros
I met and worked closely with an incredibly powerful team across all sectors. Every person acted at least a rank or two above their actual role. Fantastic camaraderie across team. What KCM had was very special.
Cons
Two critical cons that hurt this company are parts of their leadership and dishonest company culture propagated by aforementioned leaders. While there were some fantastic leaders in the company, the C-suite and a few VPs leading Growth and Content/Strategy were inexperienced and had no cohesive strategy. Decisions were made on a whim resulting in delayed and bloated releases that barely impacted customers. Any strategy that was had was a copy and paste of whichever outside consultant told them with no thought as to the unique needs of the company. Feedback was encouraged, unless it was pushback to leadership’s decisions, with which it was met with layoffs affecting well over half of the company’s staff. This ties to my second point about company culture. The six core values (and examples of how they were practiced by decision makers) Lead. Own. Exceed - Owned poor decision making by laying off over half the company. Play Chess, Not Checkers - Rarely engaged with customers. Built what sounded nice with little to no market research. Trust. Patience. Flexibiliity (typo is a part of that value). - Zero trust in day-to-day workers. Warning signs and complaints from customers about sudden subscription price shifts were ignored. Don’t Take Ourselves Seriously But Take What We Do Very Seriously - Requested workers not make contact with those affected by layoffs. The close-knit friendly vibe is only for those still around. Committed to Educating Ourselves and Our Members - Raised prices on our customers during a hard year in real estate and shut out their basic tier plan. Practice Real, Open Communication - Denounced the prospect of layoffs for months saying they’d let the team know of it was coming to that and then suddenly cut most of the staff away.