A broken product is met with a constant stream of denial instead of solutions - Anonymous employee Kazoo Employee Review

Thank you for your feedback. Kazoo, like other organizations, made business decisions to weather the pandemic; some of those had deeper impacts on the short-term operations than we anticipated. However, we have invested significantly across the last 18 months to proactively solve for some of the challenges you note, specifically to rebuild parts of the product that had not functioned as intended, and create an even better employee engagement platform. We are thrilled with the work of our Product and Engineering teams, and this new version of our Kazoo product is in final testing, with release to customers at the end of Q3. This will be a game changer for Kazoo. Specific to CS, we know that the team has been working hard to guide our customers through their journey with us. In the last few months, we have made intentional, specific investments in CS to help mature this function and prepare us for the next phase of growth. These include adding team members across the CS organization, developing tools and resources to help these professionals do their job, providing meaningful merit increases and promotions, and bringing seasoned leadership into the organization. We value every member of our #Kazoocrew, and hope that you will begin to see the change in your day-to-day work due to the intentional investments we are making. My door is always open should you prefer to speak directly with me to share additional questions or thoughts. - Paul Pellman, CEO