Toxic environment with unrealistic expectations and low pay - Sales Assistant Jewells Employee Review

The people at the time who were smart like me and got out.

Read the very first review on glassdoor for Jewells and it's 100% correct. My mental health severely declined working for this company with SO many promises made that fell through or fell short. I understood it was a brand new business but it felt mismanaged, no one ever knew what was going on, LACK of communication was severe, constant VM/building updates (yes quite literally pulling walls apart/drilling) occuring during opening times which scared off the customers and caused confusion as to what our brand actually was/represented and don't even get me started on the "training" provided to us to pierce peoples ears. I was told to suck it up and go stick needles in peoples ears/noses/bellys NEVER having done any piercing training on anything but lobes. (I got to pierce two lobes and was told i was good to go) I hope its getting better for the team who is are still there's sake but my gosh is my mental health back to normal after leaving such a disorganised mess. Oh and PS: if you are intraverted, don't look like Molly Mae or don't have an OUT there personality with jazz hands and a fake smile on ur face everyday, you won't get far, even if ur damn good at ur job (top salesperson for instance) Thank gosh i got out when i did...

Jewells has been through a huge amount of change since launch – and honestly, it’s been for the better. The original direction and product weren’t right for the market, there were a lot of issues with quality (tarnishing, inconsistency) and the management structure at the time just wasn’t working. Now, with a new leadership team in place, there’s a completely different energy in the business. It feels like there’s real transparency, accountability, and a clear plan moving forward. The old mentality and outdated product are being phased out, and there’s a genuine focus on building something modern, exciting and customer-driven. It’s a fun, fast-paced environment where people who take initiative can really make their mark and have influence. Not everything’s perfect yet – it’s still a business in transition – but the progress and direction are really positive.

fast paced and a true start up environment - probably not for you if you want a structured 9-5.