Terrible management/Bad pay - Airport Operations Crew Member JetBlue Employee Review

1.0
13 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Free flights/discounts. Flexible schedule after probation.

Cons

Terrible management. Supervisors are lazy. My OJT trainer would yell at me for not knowing something I never learned. I got cleared to work gates without ever finishing gate training because it wasn't scheduled. Once I brought it to managements attention they penalized me for it by blocking my schedule trading. A year later I got covid and had to use more than the allowed 5 days off and I was suspended for it followed by termination even though I had a doctor's note for the days missed. Free flights were not worth the stress and extremely low pay

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5.0
28 Apr 2026
Recommend
CEO approval
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Pros

great place to work for

Cons

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3.0
11 May 2026
Recommend
CEO approval
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Pros

Working at JetBlue has a lot of benefits, especially for people who enjoy a fast-paced environment and interacting with others. One of the biggest advantages is the travel perks. Employees get standby flight benefits, which makes traveling much more affordable and gives people the opportunity to visit places they normally might not have been able to. Another major positive is the work environment and company culture. JetBlue puts a strong focus on teamwork, customer service, and treating employees with respect. Many crewmembers build close relationships with their coworkers because everyone works together during busy operations and challenging situations.

Cons

Working at JetBlue also comes with challenges, especially because the airline industry can be very demanding. One of the biggest downsides is the schedule. Many positions require working early mornings, overnight shifts, weekends, holidays, and long hours during delays or bad weather. The schedule can sometimes make it difficult to maintain work-life balance. Another challenge is dealing with stressful situations. Airport operations move very quickly, and employees often have to handle upset customers, flight delays, cancellations, or operational issues while still remaining professional and calm. During peak travel seasons, the pressure can increase significantly.

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