Poor Leadership Decisions - Technical Support Jamf Employee Review

2.0
4 Dec 2025
Recommend
CEO approval
Business outlook

Pros

- People managers are excellent and do care about you - The people you work with are excellent and are very helpful - PTO was generous and flexible when you needed it - Middle management changes over the last year have been impactful in a good way

Cons

- Recurring Layoffs Multiple rounds of company wide layoffs created an ongoing atmosphere of uncertainty. Even when Support was not directly impacted, the repeated workforce reductions contradicted previous leadership assurances that layoffs would “never” occur, leaving employees in a constant state of anxiety about job security. - Mandatory Return to Office Policy The enforced RTO requirement for Support was introduced with minimal notice and no meaningful accommodations such as parking support or childcare, despite the stated goal of boosting “collaboration.” Employees were effectively told to comply or find employment elsewhere. This contradicted earlier commitments from leadership that Jamf would never mandate in office work, eroding trust further and causing significant stress for remote staff. - Performance Improvement Plans The use of PIPs increased noticeably, and the KPIs required to exit a PIP were often perceived as unrealistic or unattainable. Employees frequently felt that the process set them up for failure rather than supporting genuine improvement, contributing to a culture of fear around performance management. - Lack of Transparency Around Financial Health and Organizational Goals Communication surrounding company finances, long-term direction, and strategic priorities was often vague or inconsistent. This lack of clarity left many employees worried about the company’s stability and unsure how their roles aligned with broader objectives.

Explore other reviews about Jamf

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Amazing people, remote work, flexibility, and socially aware environment.

Cons

Tech layoffs can seem not as transparent and desired.

2.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Benefits are pretty much the only positive at this point. Working hybrid is nice, but pales when we used to be fully remote with no issues.

Cons

The senior managers of Technical Support are driving this org into the ground. Employees are no longer a human, no longer an employee; we are now just numbers. KPI requirements have gotten ridiculous requiring employees to almost literally fight over available work to make ourselves look better. Its a complete sham, a numbers game. There are those of us that are legitimately here for our users and administrators, but the quantity of work has vastly outweighed the quality.

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