Team Lead - Help Desk Analysis JCS Solutions Employee Review

5.0
15 May 2020
Recommend
CEO approval
Business outlook

Pros

I worked for JCS since 2016. Company was very family oriented. Allowed you to make decisions for the better of the contract I worked with. One of their objectives was to be Customer Service friendly. Under the contracts I worked with allowed me to meet and interact with so many people. My background is in Customer Service. It allowed me to share my skillset with other co-workers. There were a few bumps in the road when this contract was started. We worked closer with Management of the contract to get a better understanding of their needs.

Cons

Newer Management be a little more transparent in decision making.

Explore other reviews about JCS Solutions

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Picking up new skills and gaining lots of confidence in problem-solving through support work on various federal contracts. Highly competent and super helpful coworkers. Support for obtaining certifications. Decent pay and benefits.

Cons

Slow communication at times, answers from the top can be a while in coming

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Before starting here, I mostly handled basic support requests, but this job has pushed me to become much better at troubleshooting and communication. Some tickets require working with other departments, which is also improving my organizational skills. Managers usually trust you to handle issues independently once you’ve proven yourself.

Cons

Updates don't always reach everyone at the same time.

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