Pros
I worked as a Scrum Master within the SMB Payments group at the Tampa Fountain Square location. While the company itself has strong brand recognition and benefits, my specific experience was marked by significant challenges—primarily due to the team environment and management style. See Cons
Cons
The department I supported had high turnover, which I later learned stemmed from a pattern of micromanagement and a lack of psychological safety within the team. As someone with over a decade of experience in Agile and team coaching, I found it difficult to apply industry best practices or foster true team empowerment under a leadership approach that was controlling, dismissive of collaboration, and unreceptive to coaching principles. Despite efforts to build trust and enable team autonomy, decisions were often made unilaterally, and feedback was not welcomed. New ideas, especially those aligned with Agile values, were discouraged. This made it nearly impossible to create a healthy team dynamic or sustain meaningful improvement. If you are an experienced Scrum Master or Agile Coach looking to make an impact, I strongly advise asking thoughtful questions during the interview about leadership style, team culture, and turnover history. This particular department may not be conducive to growth, especially if you value psychological safety, autonomy in your decisions, collaboration, and trust-based leadership.