Pros
The most positive aspect of this company lies in the valuable connections formed with colleagues. The relationships forged during my tenure have been impactful, and I still maintain communication with them.
Cons
The management, or "leadership," at this company falls short in motivating their team and driving team success. Despite claiming to work on their issues, there is a lack of introspection, and persistent problems remain unaddressed. The few good leaders in the company are overwhelmed and unable to contribute to company improvements. Leadership unfairly blames account coordinators, going so far as to hold group meetings with a VP solely to attribute client losses to them, disregarding the economic decline. The decline in morale was striking, making it difficult to face work each day. Account coordinators (ACs) across departments worked tirelessly, not out of passion, but due to an excessive workload. This was largely caused by subpar work from the team they call IBEs (International Based Employees because Intero doesn’t “outsource”) who were supposed to assist but only added to the workload. One manager took initiative and provided daily training to improve the IBEs' performance, but the time spent on reviewing their work delayed account coordinators' tasks. We were instructed to dedicate a specific amount of time to each client weekly, expecting all work to be completed within that timeframe. However, failure to meet these expectations resulted in blame and the vague suggestion of utilizing resources that were nonexistent, except for our own limited time. Managers even advised us to prioritize clients based on their spending, leaving us to decide which ones to neglect. While the company claims "time management" is the issue, the reality is that their expectations are unrealistic, and resources are insufficient. They compensate by offering value-based PTO (technically "unlimited PTO"), but taking time off requires strict adherence to their 10 TEAM VALUES. If any values are deemed lacking by your manager, regardless of your dedication and hard work, PTO requests can be denied. Working at this company will leave you feeling belittled and diminished. There is a group of individuals, including a department head, who wear pink on Wednesdays, creating an exclusionary environment. Those who fail to comply with this ridiculous “joke” are called out and publicly ridiculed. This behavior resembles the film Mean Girls and is inappropriate in a professional workplace. This incident is not the only example of management making others feel inferior and called out. Without delving into further detail, it is clear that if a department head acts this way, one can only imagine what managers are allowed to say and do with impunity. The company claims to have an HR department, but it seems to consist of only one person. While that person is great, the lack of a clear hierarchy and avenues for addressing concerns makes employees feel trapped and unable to voice their thoughts and observations. Management often fails to provide satisfactory answers, and response times can be days long. If your complaint involves your manager, you are directed to their department head, the same person responsible for the pink Wednesday tradition. This leads to a cycle of evasion and blame, with your incompetence being cited as a solution, further eroding confidence. The company offers continuing education and communication training. While the former can be insightful with a wonderful trainer, the latter lacks direction and instead blames account coordinators as often times it’s higher ups who perform these and don’t do the work ACs are asked to do. The department heads and VP lack a clear plan for these trainings coming in without an agenda, often putting the blame on attendees and reprimanding them publicly. This discourages questions and renders the sessions fruitless. This review merely scratches the surface of the issues within this company. Note that these experiences are specific to the Colorado division of Intero Digital, and not the other offices under the Intero name. While the colleagues were the highlight of the company, the overall experience was one of the worst. Many account coordinators sacrifice their breaks and lunch hour, coming in early, staying late, or working from home to meet client expectations. The system is impossible to navigate, and true support from "leadership" is lacking, making it unsustainable in the long run. In conclusion, the most positive aspect of this company lies in the valuable connections formed with colleagues. The relationships forged during my tenure have been impactful, and I still maintain communication with them. However, outside of these interpersonal connections, there are no other redeeming qualities within Intero Digital's Colorado division. Therefore, I would strongly advise individuals looking for employment to explore alternative opportunities to save themselves from unnecessary time and stress.
