Spiraling Out of Control - Senior Technician Insight Employee Review

1.0
12 Aug 2025
Recommend
CEO approval
Business outlook

Pros

- getting to stay remote if you were hired as a remote employee - great coworkers - potentially better treatment higher up the ladder - used to be a much better company, but has spiraled completely out of control in the past few years

Cons

- poor treatment of the entire services department - excessive layoffs - greatly favors overseas hiring, and will hire overseas after laying off thousands of US workers at a time - poor salary, worse raises - no upward mobility - bad and disorganized management - excessive lying and sneaky, borderline illegal behavior from higher management - will bend over backwards to satisfy clients, even if it means enabling client abuse - constant restructuring, often times laying off entire departments and then placing those same responsibilities on lower-level workers (getting people to work for free, essentially)

Explore other reviews about Insight

5.0
28 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best culture. Great place to work where people genuinely care about you and your career. Exciting time of transformation!

Cons

N/A, for me there are none

2.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Decent healthcare, with an onsite doctor if you are close enough Reasonable PTO, plus extra mental health days, as well as sick time Have employee assistance program

Cons

Everything else. The infrastructure team is considered and treated as the black sheep. WE are not included in company-wide initiative or get togethers. (Yes, they have performative inclusion, but try being the only tech support in a room full of Sales) The salary is horrific. Entry level starts ok, but then they flood you with additional responsibilities outside of your pay grade and then never actually pay you what you are worth. How it happens—Starting at a lower position and then being promoted to a title that no longer exists, so you'll keep your old title and just get new and more responsibilities. Then, they cap your salary at the lower position's top, and you have no way to advocate because you aren't "really" in that title. Then they will slowly erode the entire client base by making idiotic client promises that cannot be filled without intensive work, which all goes to a different team, and yours is phased out. All while they are stating we have great job security. 5 Layoffs/RIFs/Silent Termination waves in 6 years Removal of whole teams that support infrastructure, with no replacement—for example, axing the ENTIRE Quality Control team and having no replacement force, just telling individual teams to figure it out.

3
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