InkHELL - Customer Service Representative Inktel Employee Review

1.0
7 Dec 2017
Recommend
CEO approval
Business outlook

Pros

The office is spacious, every cubicle seats 2 employees with ample space for computers and documents, there is a man who cooks delicious food in the break room, health insurance is an available benefit as well as dental, the AC works a little too well.

Cons

Employee retention is unheard of, people quit every week to work for a company in our same building which offers better benefits and pay. Management provides no recognition for company loyalty or a job well-done and acts like a monkey can do your job. There are no yearly reviews and no absolutely no raises regardless of how long you've been with the company. Management resents employees who are known to have attended job interviews elsewhere. Toxic environment where there is no news other than bad news.

Explore other reviews about Inktel

5.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Great advancement opportunity Weekly pay for 1099

Cons

Accountability for under performing employees is not there.

1.0
5 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The training schedule and anticipated work hours were very convenient and aligned well with my availability. The onboarding process initially seemed organized, and I appreciated the opportunity to start quickly.

Cons

There was a lack of clarity from the beginning. During the interview, I was assessed on chat support, but training was strictly voice-based. This shift in expectations was confusing. Communication and expectations were not clearly aligned between the hiring process and training. There appeared to be little flexibility or understanding when unforeseen circumstances occurred. On Easter Sunday, while in training, I lost power at 1:48 PM due to circumstances outside of my control. Within a short time frame—by 3:07 PM—and despite a 30-minute lunch break during that period, I received a call informing me that I was being let go from the contract. There was no opportunity given to explain, recover, or rejoin training once power was restored. The decision felt rushed and lacked empathy or consideration for real-life situations that can arise in a work-from-home environment.

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