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      Included Health

      Engaged employer

      Included Health reviews

      TRULY Patient-Centered! - Provider Strategy and Relations Included Health Employee Review

      5.0
      30 Jun 2020
      Provider strategy and relations
      Recommend
      CEO approval
      Business outlook

      Pros

      - Nearly every digital health company touts itself as "patient-centered," which just isn't always true. It was abundantly clear to me throughout the interview process that Grand Rounds puts patients first. That has continued to prove true since I joined the company last fall. - Grand Rounds has an incredible culture! People are intelligent without pretense. They're motivated to get things done (things that matter), for the right reasons, and willing to roll with the punches. Everyone's ideas are welcome. We work hard, but quality of life and time off are encouraged and respected. - We are a leader in care navigation, with some giant customers, and a lot of forward momentum. We are constantly innovating and developing new products and services in order to improve the standard of healthcare for everyone, everywhere. Grand Rounds is poised for continued growth and success, and it's a privilege to be a part of that journey.

      Cons

      - GR is an adolescent company: things pivot quickly, and you need to be able (and willing) to keep up. That said, leadership does an excellent job of explaining the "why" and providing context around changes, which makes it easy to get behind them! For me, this is actually a pro as I strongly prefer a company that is nimble and responsive to one that is slow-moving and bureaucratic. - It's easy to feel siloed within your team or function - you have to make a point to understand what other parts of the company are working on, and make connections with colleagues on other teams. GR makes a conscious effort to foster this and provide visibility into what is happening across the company with things like monthly company meetings, lunches with random groupings of colleagues each quarter, etc.

      avatar
      Included Health Response
      5y
      Thank you for your thoughtful feedback! We're glad that your experience has been so positive and that you value the uniqueness of our mission-driven, people-centered, innovative culture. Our founders started this company inspired by their personal experiences. As they've grown this company, they have sought out others who are equally committed to putting patients first, questioning the status quo and tackling big challenges in healthcare. It is an exciting journey to be on and we're glad you've chosen to invest your talents here.

      Explore other reviews about Included Health

      5.0
      3 Jun 2026
      Member resolution specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible schedule and lots of benefits.

      Cons

      I don't have any cons.

      avatar
      Included Health Response
      2w
      We’re so glad you’re enjoying the flexibility and great benefits, and we’re grateful to have you on the Included Health team!
      1.0
      6 May 2026
      Member care advocate
      Recommend
      CEO approval
      Business outlook

      Pros

      A positive aspect of the company is the opportunity to gain valuable experience in a fast-paced healthcare environment. The role helps build strong communication, multitasking, problem-solving, and customer service skills. There is also meaningful work involved in helping patients and clients navigate important healthcare needs. Many employees are committed to doing their best and providing quality support, even in a challenging environment.

      Cons

      Expectations are unrealistic, and performance is heavily micromanaged by leadership through constant metric tracking. Employees are expected to keep up with frequent changes while prioritizing contract clients and patient satisfaction, often at the expense of employee well-being. Very stressful and overwhelming experience! There is little work-life balance they will add you to Evening and weekend shifts even if you were hired mon-fri. Overall, employees feel undervalued, overworked, and unsupported. TERRIBLE EMPLOYER

      2
      avatar
      Included Health Response
      1mo
      Thank you for sharing your feedback and for highlighting the meaningful work and care your team brings to members. We’re sorry to hear this has been your experience. We’re committed to fostering a supportive environment and as a current team member, your Talent Partner is also always available to provide direct support.
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