Avoid - Customer Service InHealth Employee Review

Thank you for sharing your review – I am really sorry to hear that you feel this way. The call handling support that our team at the Patient Referral Centre in Rochdale is key to helping our patients feel supported. We pride ourselves on delivering a positive staff experience at all times and what you describe is not in line with our expectations, so I’m sorry to hear that you feel otherwise. One of our key responsibilities, as part of supporting patient pathways at the Patient Referral Centre, is the booking of referred patients into their required medical appointments. We complete a range of methods to contact patients, including text messaging, letters and also the use of an outbound dialler. It is important that we use a range of methods to provide the best possible chance of contacting patients and supporting them to successfully book the appointment that they need. I will share your review with our People Services Team, so that we can learn from your feedback and take any actions needed to address issues with staff engagement and relationships with Managers. If you’re happy to, please email me directly with any more specific information that you would be happy to provide. Thanks again for taking the time to leave this feedback and I look forward to hearing from you. Kind regards, Mike Sopel Head of Patient Services