Pros
Free taxis and uber rides. Company pays portion of monthly phone bill. Benefits are GREAT and the pay is very good for little to no work experience. Everyone receives a bonus at the end of the year. Happy hours and quarter events are fun. The only thing keeping me at this job for now is the pay. The company is growing like crazy and hiring 40+ customer service associates at a time, but losing one every week. Profits are growing and expectations are too. Other offices in Canada and UK I've heard are much more laid back.
Cons
Work over 40 hours a week and have a very strict schedule. One hour for lunch IF given to you, often working lunch (had 2 working lunches last week). All the previous reviews about micromanaging are very true. My supervisor even once used the word micromanage in a one-on-one meeting. Examples of micromanaging: must copy supervisor on EVERY email so if you make a mistake, they will know and they'll make sure to let you know. Cannot deviate from your assigned schedule. Customer service is very time sensitive to due the nature of the industry however management will harp if you're not following the schedule exactly. There is a process and steps for doing everything. You must follow them exactly. Performance reviews are subjective. If you have a good supervisor that likes you then you'll be okay. If your supervisor doesn't like you they will find or make reasons for firing you. Over the past few months over 10 employees have quit or have gotten fired. Turnover rate is high and customer service is currently under staffed (hints lots of working lunches). You must have thick skin to do this job. 9 week training is very intense but you learn a lot about the company and what your job will be. Receive soft skills training also. However, after training you really learn about much you are micromanaged and live in fear that you won't get fired before your 90 day review. After being in the role for a few months you start to feel stagnate. You're doing the same repetitive tasks every day. Your often given more "opportunities" than strengths no matter how well you're doing your job. People are not promoted based on performance but how well you get along with others and "play the game". Management expects you to volunteer and complete your daily/weekly tasks and have high observation scores (which are very subjective). Management knows turnover rate is high and they even EXPECT it around certain times of the year. This job is not for the average person. I've heard several times from current employees that they were recruited from their university and then after working at ISN realized they were stole a lie and the job is not what they expected. Read the reviews on here. They are true. Employees that have been with ISN for 4 years are considered veterans and majority hold management positions, but don't receive training on how to be a manager.