Pros
Really good benefits (dental, health, 401K, expense phone & Ubers) Great Uptown Dallas location. Nice facility, but the separation of the company (located on Floors 3, 4, and 15) creates a huge divide.
Cons
Really the biggest con here is as an entry-level employee you will feel completely expendable. You are simply a number on an excel sheet, and are being micro managed every day to answer incoming calls from angry customers about an industry you never cared about, in painfully outdated software that shows no sign of improvement. And so much it is out of your control, you are plagued by poor decisions from upper management (and they will never ask for your ideas to improve it). I was recruited out of college. Sold on the young fun culture and atmosphere. Your fellow recruits will be awesome, and you'll make a lot of friends fast. But expect many of them to be fired before completing training. Saw a lot of good people go, just because a manager didn't like them personally. During recruitment you will be sold on a fun culture and fast track of growth/success. Don't be fooled. We were told 6-8 months in customer service, many have now spent over a year. And it's NOT easy. The platform the business is built on is extremely old and difficult to use (the customers are also old, blue collar workers who barely know how to search on Google). There are no signs of commitment from leadership to improve their product. They promote from within (sounds great right? No.) So, now you have a bunch of 30 somethings who have not worked ANYWHERE else out of school and are in positions they are so obviously not qualified for. And they're not going anywhere, so the growth from entry level will be very slow. Most of them are cool people, but simply lack any real world experience to bring any forward-thinking value to new employees. Turnover is high, there is a complete lack of innovation or direction from leadership, everyone is just faking it day to day. No one actually seems committed to improving the business. For example, a 14 year old CRM system was replaced with a 12 year old CRM system in 2016. What the heck!? How does a decision like this even get passed? There is so much back-tracking technology-wise (LiveChat) it’s just painful. Especially because of how successful ISN is – there is absolutely the money for growth and innovation. Just no vision, and certainly no execution.