Closer/Verifier Call Center Agent - Anonymous employee IMA Employee Review

Great Benefits like health coverage and paid vacations.

The days they make me take off.

Paid weekly, and the schedule is overtimed

You are essentially scamming people. Couching sessions encourage you to lie to the costumer, the company intercepts calls and warehouses 800 and 866 numbers both of which are forbidden by the FCC. You’re selling a customer on the premise on a free gift and trying to add value to a service that isn’t marketed in any traditional or new media format. The management either lies about the background or in one case created an entire fictional Aurora about themselves being a veteran and former lawyer while later being arrested during work hours for tax fraud. The company is not multi-lingual so all non-English speakers count against you as do international call ins.