Toxic Culture - Anonymous employee Hope Services Employee Review

1.0
8 Aug 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Working with the clients to achieve their goals and improve their quality of life -Used to have a great culture

Cons

There has been a lot of turnover in the past year at the counseling center primarily due to changes at the management level. Management is unorganized and pushes employees to do unethical things to meet numbers. There is a lack of communication among management and it is almost as though it is a dictatorship. There is a lot of talk about self-care and prioritizing client care but that is all talk and not actually followed through on. The concept of burnout is not addressed despite being brought up to managers and supervisors which is ironic given that everyone is working in a counseling center where we try to promote quality of life. Overall, there is zero training for new employees, minimal opportunities for growth, and lack of organization and structure. New employees learn by failing and old employees are mistreated, taken advantage of, and pushed out to make room for new employees who don't yet know what they are in for. The managers made us feel like just numbers who were replaceable anytime. The culture is toxic and makes employees prefer to isolate rather than band together to support each other as in the past.

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Hope Services Response
6y
I am saddened to hear of your experience during the transition occurring at the Counseling Center, but I appreciate your comments. So many staff are putting in great hard work to meet new County growth requirements but the underlying great culture will resurface as the transitional period is finalized. We are excited to have so many new members adding enrichment the team,

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5.0
9 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I love working here. Super supportive management

Cons

No cons, we have great employee retention for a reason

3.0
10 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Loved the clients, bosses not so much

Cons

Not very caring or supportive, sorta mean, lousy pay

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