Ever increasing responsibilities. High stress. Low pay. - Digital Services Consultant Hibu Employee Review

2.0
4 Nov 2021
Recommend
CEO approval
Business outlook

Pros

Training was great in the beginning. The training staff is some of the nicest and helpful people in the company. Team members and other DSCs were also very nice.

Cons

Workload is continually increased with no compensation for time or pay to complete it. Management didn’t want us working OT as needed which lead to many working OT unpaid. The department has had a complete revamp of staff several times as it’s hard to find anyone willing to do the job. It’s a revolving door of new hires and people leaving. We started with 2/2 hour call queues each day to all day queue everyday which limits ability to provide customers support as required. Lunch and breaks were asked to work through at times for minimal incentive, if any. People call in sick frequently due to the stress and there’s no one to cover queue. Managers and Department heads panic when there’s no one in queue to take calls and take it out on DSC while there isn’t enough people there to cover to begin with. Minimal compensation increases and job opportunities. Systems issues became regular while SLAs were still expected to be met. Overall, not worth the stress for the low pay.

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Hibu Response
4y
Thanks for you 4+ years of service to Hibu and sharing your feedback. We agree that the training program and the people are best-in-class. As a non-exempt employee at Hibu all hours are tracked electronically and anyone who works over 40 hours is automatically paid at time and half for overtime. Over the last year we have had record growth which is exciting, but does pose challenges in our ability to ramp-up staff in a very challenging job market. This is one of our top priorities and we are making significant headway. Best of luck in your future endeavors!

Explore other reviews about Hibu

5.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

reat place to work! They truly care about their employees and create an environment where people feel supported and valued. The managers are amazing—they encourage you, challenge you, and push you every day to grow and succeed. It’s a team that genuinely wants to see you win.

Cons

I would recommend doing a little more research and qualification before passing leads over to the reps. Some leads are labeled as ‘hot,’ but after speaking with them, they often don’t have the urgency, need, or buying intent expected. A stronger qualification process would help the sales team focus their time on opportunities that are truly ready to move forward.

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Hibu Response
5d
We completely agree that Hibu is a great place to work! We appreciate your perspective on lead qualification. Ensuring our teams receive well-qualified opportunities is important, and we’re continually working to improve lead quality and alignment so reps can focus on the most meaningful conversations. Wishing you continued success here!
2.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

autonomy, product is seemingly good

Cons

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

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Hibu Response
5d
Thank you for your feedback. We’re sorry your experience didn’t meet expectations, though we’re glad you valued the autonomy and product. We take concerns around commission structure, training alignment, and performance management seriously and are actively working to improve clarity, support, and consistency across these areas. Your input on leadership and resources is also appreciated and helps guide ongoing improvements. Thank you again for sharing your perspective, and we wish you the best moving forward.
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