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      Helpware

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      Helpware reviews

      With great company comes with great experience. - Customer Support Specialist Helpware Employee Review

      5.0
      10 Jun 2020
      Customer support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Good service from the management. Can understand the needs of the employees. Very considerate towards humanity. Colleagues are like family. Supporting everyone for one's success. Great environment. It feels you're working at home as most of the people are like brothers and sisters.

      Cons

      None so far. Overall, It's good working here.

      Explore other reviews about Helpware

      5.0
      18 May 2026
      Content strategist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture and collaborative environment

      Cons

      The management is sometimes slow in giving feedback and implementing changes.

      1.0
      17 Feb 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work Low skill/experience requirements to get a job Equipment supplied Pretty good health insurance (used to be better) Industry standard KPIs

      Cons

      No raises Minimal shift bid/change options Antagonistic HR dept Hard to promote within No incentives Terrible 401k matching Terrible work culture Layoffs without warning Lies about projects doing well only to fire their employees the next week. Minimal support/assistance within the projects Terrible training Rampant nepotism

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