Pros
Helpshift is a fast growing startup with a revenue generating business model. The founders vision is very clear and is supplemented by the unquestionable technology expertise of BG (The CTO). I worked for a while out of their San Francisco office and a month out of Pune office. One word could define both places - Inspiring. Everyone working at the office takes pride in their contribution towards the success of the product. All of the engineers have been 'crafted' and Helpshift seems like a company that does not only hire 'rockstars'. There was enough diversity and the product roadmap was very clear and well distributed among different people. The sales team at SF office is extremely hardworking and and are fueled by the ambition and energy of their VP Bizdev Tushar Makhija. The account managers are very experienced in their respective verticals and take every account's satisfaction very seriously.
Cons
Since the startup is growing too fast, the onboarding process of new hires needs to be a little more detailed and documented for different roles. The product is much more complex than when many employees started, and hence the need for a clearer picture of expectations out of a new employee. It would also help if new employees had a single manager setting clear expectations and milestones.