Exceptional core product, company rife with fatal flaws - Anonymous employee Heartflow Employee Review

HeartFlow has struggled with out-of-touch leadership for a long time. Today, things are worse than ever. Multiple CEO changes in the last few years have led to an alarming turnover rate in upper management. Miscalculations have led to an equally high number of layoffs in the same timeframe. Leadership has a history of over-promising, under-delivering, and an unproductive, frustrating top-down product development style. Anecdotal data and the voices of a few individual customers drown out basic needs, supported by thousands of tickets, which have gone unmet for years. Priorities are in perpetual flux. We have bare-bones teams supporting numerous fat initiatives. Leadership is extremely opaque, does not acknowledge dwindling teams, and maintains almost comical optimism despite morale being lower than it ever has been in HeartFlow's history. Because of the morally positive nature of our technology, the company is blessed with superhumans willing to put their well-being on the back burner to do what is necessary to deliver (i.e., 1 person doing the job of 2, 3, or even 4 people). Despite our passion for what we do, burnout is rampant at every level. HeartFlow scaled back the PTO policy late last year. The company recently instated lengthy holiday shutdowns that are unpaid. Leave policies are ill-defined, difficult to navigate, and generally poorer than those of equivalent companies. HeartFlow was never very competitive with big tech as far as comp+benefits go, but be warned that it is actively scaling back what modest programs it had.