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      HealthEquity Inc.

      Engaged employer

      HealthEquity Inc. reviews

      Treat MS better - Member Service Specialist II HealthEquity Inc. Employee Review

      3.0
      10 Feb 2025
      Member service specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, love remote work, do sometimes feel like Im genuinely being heard. Enjoy the concept of purple culture but it could be implemented better.

      Cons

      Frequent system issues, card issues, and fraud issues yet we get corrective action plans when we get low survey scores. We are not supported enough in our training and resources. I am frequently teaching new employees about workarounds to the mobile app and website which have constant problems and they are not taught. Plus, we are often told to go to scoop which often has unclear and contradictory info. We have supervisors who rarely know more about whats going on then us. Lack of communication from supporting teams to MS like fraud and card teams. MS and CS are often separated from the larger company meetings and feedback loops. Its just incredibly frustrating and exhausting. I wish MS was reached out to more regarding our issues. I promise we have plenty of ideas and intelligence that could be a great resource if you were willing to reach out.

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      HealthEquity Inc. Response
      1y
      Thank you for sharing your feedback. We’re glad you appreciate the benefits, remote work, and the concept of our purple culture. We’re sorry to hear about the system issues, training gaps, and communication challenges you’ve experienced. Your feedback about disconnects between teams and the pressure from corrective action plans is valuable, and we’ll provide this feedback to the business to better support you and the team. We bellieve in transparent communication and feedback loops, and we’ll take this feedback to consider steps to improve communication and resources. Thank you for your hard work and dedication to supporting our members.

      Explore other reviews about HealthEquity Inc.

      5.0
      2 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Opportunity to be an owner. The evolution of the strategy is super exciting. AI forward.

      Cons

      HSAs aren't yet available to all.

      5.0
      19 May 2026
      People experience manager
      Recommend
      CEO approval
      Business outlook

      Pros

      From the very beginning, the experience felt welcoming, thoughtful, and well organized. The recruitment process was smooth and informative, and every interview felt like a genuine opportunity to have real conversations and build meaningful connections. The team was incredibly supportive throughout both hiring and onboarding, which made the transition feel seamless. A great example of the company’s culture is Trailhead, an experience designed to bring new hires together early on and help them connect, learn, and feel part of the organization right away. It’s clear there is a lot of intention behind how employees are supported, especially when it comes to building connection from day one.

      Cons

      Still early in my time here, but no major cons to note so far.

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