14 Dec 2018
Anonymous employee
Health Catalyst Response
7yThank you for your feedback, and thank you for the contributions you've made to the company for more than three years. I agree with many of your perspectives regarding the need to balance a generalist model with a specialist model. Leveraging your analogy regarding physicians, there is clearly a need for primary care physicians as well as for specialists. Over the past few years we've focused quite a bit of time and energy building out the "primary care" or generalist team and capability set, and that has been important and central to the rapid growth of the services business. But now it is clear that we have a need to strengthen what we can offer, from a value-added perspective, with more domain expertise in targeted areas of consistent customer demand. There are challenges with a specialist model in that the demand for a specialist is quite variable and somewhat difficult to predict, and their capabilities are not very fungible. So it is a model that requires careful consideration and careful growth. But it is also a model that if done right provides differentiated value. Thanks again for your feedback and for your contributions! Best, Dan