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Harbor Freight Tools

Engaged employer

Never ending battle - Head Cashier Harbor Freight Tools Employee Review

2.0
7 Jul 2014
Recommend
CEO approval
Business outlook

Pros

Be cautious of reviews from "Calabasas, CA" that is corporate headquarters and senior executives are trying to make a good impression upon the company. This company does not hire smart and educated people, contrary to a previous reviewer's comment. Pros; 1. Easy to get into the company, even felons are hired 2. Benefits for full time employees are good

Cons

1. Pay - other retailers will pay you more, even Menards compensates for weekend shifts. Harbor Freight rationalizes this by pushing replacement guarantees and memberships. If you do not meet your numbers, you will be fired. 2. Scheduling - scheduling is chaotic at best. Forget about having a set schedule. 3. Work load - frequent call offs, labor shortages, and reduction of hours puts a strain on regular, working employees. Prepare to work your butt off for 7.95 an hour, before taxes. You are also expected to sell Inside Track Memberships. They are extremely hard to sell; you get berated when you don't sell them; even customers know they are a rip off. You will frequently have angry customers do to coupon exclusions. Return policy is antiquated and draconian. Customers will be angry; you, regardless if you are an associate or stores manager, will vent this at you while senior management will kiss the customer and give them 100 bucks for their 10 mile trip. 4. Unclean/unsafe environment - these are Chinese tools, manufactured with unmentionable chemicals; you will smell this in the store immediately. Since payroll is stringently controlled, you will be loading 500 lb items yourself with maybe one other associate to help, no motorized equipment to aid. 5. Micromanaging - retail failures liquidated by REAL retailers circa 2008 have made it into the company since the recession - HFT has soaked up talent (warm bodies) from failing companies. These people like to ice pointless tasks. The other day, the district manager wanted us to report to him, for the whole store, each reason for each discounted item for the entire weekend. Wow.

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Harbor Freight Tools Response
11y
Thank you for your input. We know that, even though Harbor Freight is growing exponentially with great success, we're always striving to improve, for our customers and for our team. And while we disagree with a number of your points, we always welcome our employees' feedback. For this reason, we strongly encourage you to reach out to your Regional HR Manager so we can have a constructive discussion and address your concerns. Or, if you'd like to expand and share your thoughts anonymously, please call our HFT Outlet Hotline at 1-800-693-8377. Thank you.

Explore other reviews about Harbor Freight Tools

5.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Insurance for part time employees, benefits for part time employees, pay well above minimum wage

Cons

Can sometimes be overstaffed, and very small hours for part timers

3.0
7 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Salary, $18.28/hr, benefits, enjoy working with customers

Cons

Management has changed. Store is in chaos. I've been there nearly 4 years and I'm very unhappy with some management.

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