Pros
None at all, this place will ruin your career and mental health.
Cons
My experience with HTC Global Service was, unfortunately, the most toxic professional environment I have encountered in my career. The role offered no visibility and proximity to leadership, the culture was defined by fear, intimidation, and a profound lack of respect for support staff. Long hours were expected (including late evenings and weekends), but basic professionalism, appreciation, and empathy were often absent. Communication frequently involved raised voices, public criticism, and reactions disproportionate to the situation. Situations outside of anyone's control were treated as personal failures. There was little psychological safety, and many employees were reluctant to speak up due to fear of retaliation or career consequences. What was most disappointing was not the workload - it was the tone and treatment. Hard work went unacknowledged. Loyalty was not reciprocated. Requests for reasonable discussion or negotiation were taken personally and met with swift, punitive responses. Several colleagues expressed similar concerns, but no one felt safe voicing them openly. The HRBPs felt like the most useless department as they either pretended to listen and ignore or openly ignore. They don't respond to your call, e-mail, teams chat even if it's the most critical thing on the planet unless it someone at the top. People kept being tossed around from one team to another, there was always a threat to be thrown out/laid off and to smile for having a job paying you peanuts. Misery of employees was treated like an achievement to feed on their fear by drowning them from growth and making them feel worthless.