- Easy work (more customer support than tech support)
- Team is very friendly and helpful
- Plenty of downtime to do other things during work
- Knowledge Articles not that helpful in day to day. End up forwarding questions/issues to the team a lot more
Cons
- Might be placed into part-time instead of full-time
Private equity ownership makes this a low paying, high stress, unstable job. You have to treat it like a short term contract role. You won't advance or get raises.