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      HGS

      Engaged employer

      HGS reviews

      Ok ok - Customer Service Advisor HGS Employee Review

      3.0
      1 May 2025
      Customer service advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Hybrid Coffee/snacks on site Bank holidays

      Cons

      Back to back calls (90 per day) Less wrap time Low pay

      avatar
      HGS Response
      1y
      Thanks for your review. We're happy you like the hybrid work, snacks, and holidays. We hear your concerns and are working on improvements. Feel free to contact Talk2Us@teamhgs.com if you'd like to talk more. Thanks for being part of HGS.

      Explore other reviews about HGS

      5.0
      4 May 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      12 May 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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