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      HGS

      Engaged employer

      HGS reviews

      Basic at home - Customer Service Representative HGS Employee Review

      3.0
      29 Feb 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Work from home, work equipment sent to you. Direct management (not upper) very straightforward to work with and have been trained in both your work and management specifically.

      Cons

      NO flexibility with time off (vacation/paid or unpaid), low pay rate, harsh customer-employee environment as is with most customer service work. Upper management is based out of country, creating a huge cultural divide that tends to end in poorly made decisions for their US-based contracts.

      avatar
      HGS Response
      2y
      Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

      Explore other reviews about HGS

      5.0
      4 May 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      12 May 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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