Don't recommend - Customer Service HGS Employee Review

Equipment sucks. No help or support after training. Extremely fast paced and stressful, especially when there is very little support available. Literally after training, you are put on the phones with no coaching or shadowing. If you ask a question, oftentimes nobody answers, leading to call escalations. After training, it was 2 weeks before I had any feedback with my team lead. Equipment is sub standard, and when something doesn't work correctly, they blame YOUR internet, and force you off with no pay. Out of my training class of 17, only 4 made it past week 3 after training. Not worth it for $11/hr.