no forward advancement - Roadside Assistance HGS Employee Review

1.0
22 Sept 2020
Recommend
CEO approval
Business outlook

Pros

work from home and it's overtime available

Cons

Pay sucks and it's stagnant work

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HGS Response
5y
Thanks for your comments. They help others understand the good and not-so with companies and roles within the call center industry. As you mention, we offer stable full-time positions and ultimately we work for our long-standing clients in many industries to help them with their customer service requirements. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you for being a part of Team HGS.

Explore other reviews about HGS

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

I don’t have any con

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HGS Response
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

- Quick to adopt new technologies - High degree of freedom

Cons

- Agressive timelines - Unclear direction

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HGS Response
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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