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      HGS

      Engaged employer

      HGS reviews

      NA - Escalation Specialist HGS Employee Review

      2.0
      11 Apr 2026
      Escalation specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Not too many calls per day

      Cons

      Most of calls received are from Irate cx SSO you have to be very patient in de escalating

      avatar
      HGS Response
      2mo
      Thank you for your feedback and for being with HGS for over a year. We appreciate your insights on handling challenging customer interactions and your suggestion to strengthen customer awareness. Please feel free to share more at talk2us@hgs.com.

      Explore other reviews about HGS

      5.0
      4 May 2026
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      I don’t have any con

      avatar
      HGS Response
      1mo
      Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
      4.0
      12 May 2026
      Applied ai engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      - Quick to adopt new technologies - High degree of freedom

      Cons

      - Agressive timelines - Unclear direction

      avatar
      HGS Response
      1mo
      Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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