Pros
Salary paid on time. Job security if you’re happy being stagnant. Easy to get hired (in hindsight, a red flag).
Cons
Extremely poor management culture in the UK. Micromanagement is constant and exhausting. No real career progression despite years of service. Performance reviews feel meaningless and box-ticking. Accountability only flows downward — managers never take responsibility. Quality standards are low, but frontline staff get blamed when users escalate. Equipment and processes are outdated and inefficient. Raises and promotions are rare and often arbitrary. “Culture” exists on slides, not in day-to-day reality. High turnover masked by offshore hiring and inflated global reviews. In my role, we were pressured to push out work that clearly wasn’t fit for purpose. When issues inevitably came back, blame landed on the employee — never the system or the decisions made above. Asking for basic things like time off, flexibility, or support felt unnecessarily stressful and discouraged. Despite staying for several years, there was no structured path forward. If you’re competent, you don’t get rewarded — you just get more work. The company’s Glassdoor rating does not reflect the UK experience. It’s heavily skewed by volume reviews and offshore teams. If you’re joining in London or the UK, read the negative reviews carefully — they repeat for a reason.