Pros
Remote work. Bonuses for your work anniversaries. Great perks and benefits. Free health benefits for employees. Stipends for your home office as well as a quarterly stipend for your health and wellness. They also offer pretty good support for mental support. You start off between phone and email time. You have the chance to move to the chat team.
Cons
Micromanage ish. There's a slack channel that calls you out whenever you're not on phones when you're supposed to be. This causes discomfort for some being that people are getting called out for going to the bathroom or taking a quick mental break. The information is a lot and the training doesn't compliment what the actual job is like so a lot of it is learning as you go. Which is daunting considering that we're required to assist with peoples payroll and tax related issues. Although the benefits and perks are great, the pay doesn't match the job load so it can be very tiring for some. Customers will blame you for their own payroll mistakes so I wouldn't recommend this for anyone who takes things personal. You can't take PTO during blackout days which start in around the holidays so you can't take a break during that time unless you use sick or unpaid time