Pros
What I enjoy most about working at Gusto stems from the transparency here and the readiness to evolve. When people are disappointed by an aspect of working here, there are many platforms to express it. This includes the quarterly culture surveys, our biweekly 1:1s, monthly retroactive meeting and the weekly AMAs, where you ask members of the Staff (executives) anything that's on your mind, just to name a few. Best of all, when it's clear that the employees want to see something change, the change comes more often than not. When we expressed that peer review feedback was lacking, the People team put together a performance development program. When our org structure was holding us back, the leads adjusted quickly. When employees wanted a 401k, the People team arranged a plan. When the engineers expressed a desire to have a hackathon, we organized one a few months later. The change here is constant, and Gusto is always striving to keep us satisfied.
Cons
Because we're still really small and trying to do so much at once, a lot of the kinks in our processes are still being worked out. We're trying a lot of things for the first time, so you have to be ready for the bumps that come along the way. The good news is that we always try to learn quickly from our mistakes and adjust.